Refund Policy

This Refund Policy explains when CoreStack Digital will refund a payment for the SEO workspace and related plans sold on corestackdigi.com. It forms part of our Terms of Service.

1. What you are buying

You are buying digital access to an online SEO workspace for a stated term, together with the credits included on your invoice. Fulfilment happens when we (a) confirm payment, (b) create or update your client account, (c) add the purchased credits and plan dates, and (d) send access details to the email used at checkout.

There is no physical product. Once access has been delivered to that email, the order is complete, even if you have not yet signed in or used a tool.

2. Standard position

Payments are non-refundable after fulfilment. That includes unused credits and unused time on a paid term. Digital access is supplied immediately, so you acknowledge that the usual cooling-off right for distance sales does not apply once we have delivered the account and you have been notified, to the extent permitted by law.

3. When we will refund

We will refund, in full or in part as appropriate, if:

We failed to deliver. Payment was taken and we did not create or update your account, or we did not send access details to the checkout email, and we cannot complete delivery within a reasonable time after you tell us.

Duplicate payment. The same order was charged more than once.

Unauthorised payment. You tell us promptly that the payment was not made by you or anyone authorised to use your payment method, and the claim is supported after a reasonable check.

Legal requirement. A refund is required by applicable consumer law that cannot be excluded.

4. When we will not refund

We will not refund because you:

changed your mind after access was delivered; did not use the workspace or the credits; are unhappy with search rankings or business results (which we do not guarantee); forgot your password (you can reset it, or contact support); bought the wrong plan and have already received access; or asked your bank or card issuer to reverse the charge without first contacting us.

5. How to request a refund

Email info@corestackdigi.com within 14 days of the payment date. Include the account email, invoice number, payment reference, and a short explanation. We aim to reply within five business days.

Approved refunds are returned to the original payment method where the processor allows it. Timing after we issue the refund depends on your bank or card issuer.

6. Chargebacks

If you have a problem, contact us first. A chargeback opened after we have delivered access, invoices, and login details may be treated as a dispute of a completed digital order. We will provide the payment record, invoice, access emails, and account details to the payment processor.

7. Contact

CoreStack Digital
info@corestackdigi.com
https://corestackdigi.com